Support
Find answers to frequently asked questions or contact our support team.
FREQUENTLY ASKED QUESTIONS
Everything you want to know before and after your order.
Still have a question? Write to us at us.support@doyoo.com - we will answer you as quickly as possible.
How long does shipping take?
Your order will be shipped within 1 to 2 business days. Delivery time within Germany is usually 2 to 4 business days.
Can I return my order?
Yes, you can return your order within 14 days of receipt. Just send us a message, and we will send you all the information about the return.
Are the devices suitable for every hair type?
Yes, our tools are suitable for straight, wavy, and curly hair. Thanks to the adjustable temperature, you can optimally adapt them to your hair.
What do I do if my device doesn't work?
Contact our customer service with your order number and a brief description of the problem. We will quickly find a solution and replace your device if it is defective.
